I sometimes feel guilty when I buy things from Amazon instead of from a "store". Stores here in town employ people here in town. As someone who likes people to have jobs, I like that. True Amazon has to have people, maybe, involved to box things up, maybe they use a really sophisticated vending machine...?
One time when I needed to return something, I clicked on the "contact us" button. Instead of taking me to a screen with numbers, that would lead to automated systems, it opened a button that said "Call me now". So I clicked on that button and my phone rang. Weird. Amazing. I answered the phone and there was an Amazon customer service person on the phone, with my account already open, ready to look up my concern! Or a very clever robot. Anyway, I loved it!
My brother sent us an Amazon gift card. When I went through the process of redeeming the card, it popped up a screen with his email for me to send a thank you message. Brilliant! Because I am too lame to send a thank you without the prompt. I want to be a more thoughtful person.
So thank you Amazon for having awesome contact set up, and for prompting the thank you note that should be automatic.